Terms of Service

Last updated 26 August 2026. This page forms part of the agreement between you and UP DIGITAL PRODUCTS LTD.

This website is operated by UP DIGITAL PRODUCTS LTD (“we”, “us”), a private limited company registered in England and Wales under company number 17418750, with its registered office at 65 London Wall, London, EC2M 5TU, United Kingdom. You can reach us at support@updigitalproducts.com. We are not currently registered for VAT.

These terms apply to every order you place with us. Please read them before you accept a quote. Nothing in them removes or limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Consumers and businesses

You are a consumer if you are buying wholly or mainly outside your trade, business, craft or profession. Some sections below apply only to consumers, and they say so. If you are buying as a business, the statutory cancellation right in section 6 and the consumer remedies in section 8 do not apply to you.

2. How a contract is formed

This section is the information required by regulation 9 of the Electronic Commerce (EC Directive) Regulations 2002.

1. You email us describing what you want.
2. We send you a written quote setting out the product, the total price, what is included, and how it will be delivered. The quote is an invitation to treat, not an offer we are bound by.
3. You accept the quote in writing. That is your offer.
4. We accept it by sending an order confirmation. The contract comes into existence at that moment, and not before.

We will acknowledge your order without undue delay and by electronic means, as regulation 11 requires. Before you accept, you can correct any input error simply by replying and telling us — we will re-issue the quote. We file the order confirmation and the invoice and will send you a copy on request. Contracts are concluded in English only.

We may decline an order. If we do, we will say so and refund any payment in full.

3. Price and payment

• The price is the one on the quote you accepted. It will not change afterwards.
• The quote shows the total payable. There are no delivery charges, handling fees or surcharges beyond what is on it.
• UP DIGITAL PRODUCTS LTD is not registered for VAT, so no VAT is charged and none can be reclaimed on our invoices. If we register in future, quotes and invoices will show VAT separately.
• Payment is made against an invoice, through a secure payment link. We do not see or store your full card details.
• If you are outside the UK, your bank may apply its own currency conversion or transaction charges. Those are between you and your bank.

4. Delivery

Everything we sell is delivered electronically to the email address on the order. Nothing is posted or shipped. We aim to deliver within one working day of cleared payment; where an information service needs longer, the quote will say how long.

Download links remain valid for 30 days. If a link expires or fails, tell us and we will re-issue it free of charge. It is your responsibility to give us a working email address and to check that our messages are not being filtered as spam.

5. Licence to use what you buy

Unless the product comes with its own licence from the publisher, in which case that licence governs:

• You get a non-exclusive, non-transferable licence to use the product for your own purposes, including within your own business.
• You may make backup copies for your own use.
• You may not resell, redistribute, sub-license, publish or share the files, or remove any notice of ownership from them.
• Where the product is a third-party software licence, your use of the software is governed by that publisher’s terms, which we will identify in the quote.

We keep all intellectual property rights in the material we produce, except where the quote says the rights are assigned to you.

6. Cancellation — consumers

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a distance contract without giving a reason. The detail, including how the right works for digital content and how to cancel, is set out in full in our Refund Policy, which forms part of these terms.

7. If you break these terms

We may end the contract and stop your access to a product if you materially breach these terms — for example by redistributing a licensed file — and you do not put it right within 14 days of us asking you in writing. We will refund anything you have paid for a part of the order we have not yet delivered.

8. Your legal rights in what you buy

This section applies to consumers. Under Chapter 3 of Part 1 of the Consumer Rights Act 2015, digital content we supply must be:

• of satisfactory quality (section 34);
• fit for any particular purpose you told us about before buying (section 35);
• as described by us (section 36);
• supplied by someone with the right to supply it (section 41).

If it is not, sections 42 to 45 give you the right to a repair or a replacement within a reasonable time and without significant inconvenience, and — if that is impossible, or is not done — a price reduction of up to the full amount you paid. Under section 46, if defective digital content we supplied damages your device or other digital content, and we did not use reasonable care and skill, we must repair the damage or compensate you for it.

These rights last for six years from delivery in England, Wales and Northern Ireland, and five years in Scotland — the limitation periods for bringing a claim. They are separate from the 14-day cancellation right and are not affected by it. Section 47 of the Act makes any term that tries to exclude or restrict them not binding on you.

Where you buy as a business, the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 apply instead, as modified by these terms.

9. Our liability

We do not exclude or limit our liability in any way for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any matter for which it would be unlawful to exclude or restrict liability, including the consumer rights described in section 8 above.

Subject to that:

• If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. We do not supply products for business use, and we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
• If you are a business: we have no liability to you for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss. Our total liability in connection with an order is limited to the price you paid for it. Nothing in this paragraph is intended to fail the reasonableness test in section 11 of the Unfair Contract Terms Act 1977.

You must keep your own backups of files we deliver to you.

10. Events outside our control

We are not liable for delay or failure caused by an event beyond our reasonable control. If one occurs we will tell you and the delivery date will be extended by the length of the delay. If the delay exceeds 30 days you may cancel the affected part of the order and we will refund it in full.

11. Complaints and disputes

Please tell us first: email support@updigitalproducts.com or write to us at 65 London Wall, London, EC2M 5TU, United Kingdom. We acknowledge complaints within one working day and aim to resolve them within eight weeks.

As regulation 19 of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 requires us to tell you: we are not a member of an alternative dispute resolution scheme and we are not obliged to use one. If we cannot resolve a complaint between us, you remain free to bring a claim in the courts, and a consumer claim of modest value can be brought through the Small Claims Track of the County Court, which is designed to be used without a solicitor. Consumers can also get free advice from Citizens Advice on 0808 223 1133.

12. Other terms

• We may transfer our rights and obligations under a contract to another organisation. We will tell you in writing, and it will not affect your rights. You may only transfer your rights to someone else if we agree in writing.
• The contract is between you and us. Nobody else has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
• If a court finds part of these terms unlawful, the rest continues in force.
• If we delay in enforcing a term, that does not stop us enforcing it later.
• We may change these terms. The version that applies to your order is the one published when we sent the order confirmation, and we will attach it or link to it in that confirmation.

13. Governing law

These terms and any contract made under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.